Mattress Guarantee Details Click here to complete your Guarantee online. 10 year guarantee* Dunlopillo offer a full 10 year guarantee against faulty workmanship and/or faulty materials commencing on the date it was originally delivered to, or collected by the purchaser. This guarantee does not extend to normal wear and tear, or damage caused by abuse, misuse or negligence. Failure to comply with manufacturer's care and maintenance instructions may void your warranty. In addition to the other exclusions stated on this page, Dunlopillo specifically excludes from the guarantee; small manufacturing irregularities that do not effect the performance of the bed, comfort issues relating to the consumers preferences and fit of manchester items. During this 10 year period, if Dunlopillo is satisfied that material or workmanship is faulty, it will repair or replace the product at it's option. However, the guarantee period will not be extended or changed as a result of repair or replacement under the terms of this guarantee or otherwise. Dunlopillo will cover transport costs arising from repair or replacement under the terms of this guarantee during the first 12 months of the guarantee period. After 12 months transportation costs are to be met by the purchaser. The company reserves the right to substitute material of equal quality on the particular items being repaired or replaced if identical material is not available at the time of repair or replacement. Getting used to your new Dunlopillo bed At first, your new Dunlopillo bed may feel a little different from the mattress you have been sleeping on. Don’t worry, you’ll soon become adjusted to the extra comfort, support and benefits that only a Dunlopillo sleep system can provide. Body Impressions Small indentations are normal on the surface of any new mattress whilst the upholstery filling is levelling to a final position and getting used to your body contours. This does not constitute a manufacturing fault. On a pillowtop mattress, up to 35mm height loss is considered normal. On a non-pillowtop mattress, up to 25mm height loss is considered normal. Base Support Dunlopillo mattresses are suitable for slat and spring bases. There are important tips to know when considering a base to complement your mattress. Correct mattress support is an important element in providing long life for the mattress. Mattresses always follow the contour of whatever they rest on. If placed on a base that dips down, even under the load of one or two sleepers, the guarantee may be voided. Bases dipping or sagging allow the mattress to sag, causing the top cover to wrinkle. Sleepers may experience roll-together through inadequate support. Some slat/mesh type bases may require a centre rail and a leg to the floor to prevent dipping or sagging, particularly in Double, Queen and King sizes. Timber slats must be a smooth finish to prevent splinter and scuffing damage and be securely fastened to the frame at each end. A breathable insulating pad or blanket over the slats is advisable. Slats must be no more that 8cm apart and at least 9cm wide. Slats over 14cm wide may cause mildew by not allowing moisture to evaporate sufficiently. Solid panel timber bases must have sufficient air holes drilled to permit dispersal of moisture and prevent mildew. Bases must always be firm, even and supportive. A base that is too hard, too soft, not supportive, or restricts air circulation may damage your mattress and void this guarantee.We recommend a specially designed matching Dunlopillo base. The company reserves the right not to handle items for repair if, in its opinion, they are unsanitary. Use of a mattress protector is advisable at all times. Mattress and base specifications, including appearance, may change without notice. This guarantee is in addition to, and not in substitution for, the right of the purchaser conferred by the Trade Practices Act and/or the legislation of any State or Territory. In the event that service is required, please contact the Dunlopillo office in your state. VIC (03) 9794 1500 SA (08) 8241 0755 NSW (02) 9821 7444 WA (08) 9338 8000 QLD (07) 3875 9222 TAS (03) 6326 1488 Manufactured under license in Australia by Sleepmaker, A Pacific Brands Company A.B.N. 23 098 742 584 Head Office: 1 Dunlopillo Drive, Dandenong, Victoria 3175 Phone: (03) 9794 1500 Fax: (03) 9794 1599 Toll Free 1300 300 869 Effective 20th February 2006. *10 Year Guarantee effective from March 1st 2005. 5 Year Guarantee effective prior to March 1st 2005.