Bed Maintenance Tips The following care instructions will help protect your guarantee rights Care and maintenance Do's Keep your Mattress clean and dry: We recommend you place a quality washable mattress protector over the mattress. Vacuum the mattress regularly, to prevent dust from settling. Spot Cleaning: Treat spills and stains as soon as possible. Gently scrape away any soil and mop away liquid from the fabric. Use warm soapy water as a general cleaning agent to remove the residue of the spill. First test the cleaner in an inconspicuous area. Don't saturate the fabric or interior with water or other cleaning liquid. Don't use dishwashing or laundry detergents or scrub with a brush. Dry thoroughly in shade, away from direct heat Check legs and castors: After 4-6 weeks, the whole system will have settled. The legs and castors may need to be tightened to adjust to the settling. Check every 6 months and tighten if necessary. Dunlopillo will not be liable for damage caused by loose castors, unprotected castors (i.e. floor boards), or damage caused when transporting the mattress or ensemble. Body Impressions are a normal characteristic of premium bedding and indicate that the comfort level is conforming to your body. Impressions up to 25mm on your mattress surface are not considered a manufacturing defect. To help equalise these impressions, please rotate your Dunlopillo mattress every 4 to 6 months as part of the maintenance. Here's a few tips on how to rotate our no-flip Dunlopillo mattress: Dont's Never fold or bend your mattress: Treat it like any other piece of fine furniture. Don't stand or jump on it, bend the corners or kneel on the edges. Your mattress may have handles, but never use them to support the full weight of the mattress: Handles are designed to help position the mattress on the base. Don't abuse your new mattress by using it with an old, unmatched base system: A mattress will last longer and feel more comfortable when used with the correctly matching base. Don’t risk back injury: You could risk injury to your back by rotating the mattress yourself. Always ask someone to help you. Don't transport your mattress on vehicle roof racks or unsupported in any way: Never tie your mattress too tightly when securing it, as this may cause irreparable damage.